To place an order, select the desired items on the product page, click the “Add To Cart” or “Buy Now” button, and proceed to the checkout page to complete your purchase. You will receive a confirmation email once your order is placed.

Orders are generally shipped within 1-3 business days. Delivery times vary depending on your location:

• USA Standard: 3-5 working days (Monday – Friday).
• International: 6-12 business days (Monday – Friday).

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the carrier's website.

Tracking numbers can take 1-4 business days to be updated in the carrier's system. If the tracking number is still not working after this period, please contact us.

If you need to update your order (size, color, quantity, or shipping address), please contact us within 12 hours of placing the order. We will gladly assist you in making the necessary changes.

Orders can be canceled within 12 hours of placement. After this period, the order may be processed and shipped. Please contact us with your order details to request a cancellation.

We accept most major credit cards, including Visa, Mastercard, Discover and American Express, as well as Apple Pay and Google Pay.

We adhere to the highest security standards to protect your personal information. All payment transactions are SSL-encrypted and securely processed by our credit card provider.

We have a 30-day return policy. Items must be in the same condition as received, with tags, and in the original packaging. To start a return, contact us at contact@kastross.com. For more details, please refer to our Return and Refund Policy.

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately. We will evaluate the issue and make it right.

Some of our products come with manufacturer warranties or guarantees, which will be indicated on the product page. For specific inquiries, please contact our customer service team.

Yes, we offer discounts for bulk orders and have special pricing for certain industries. Please contact our sales team for more information.

If your package is lost or damaged during shipping, please contact our customer service team immediately. We will work with you to resolve the issue and either replace your order or issue a refund.

If you need to make a change to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. If the order has already shipped, you may need to return the item for a refund or exchange.

For any questions or concerns, you can reach us via email at contact@kastross.com or by phone at +1 (914) 209-6237. Our support hours are from 8 AM to 7 PM.

USA:

• $6.95 for orders under $50
• Free shipping for orders over $50

International:

• $11.95 for orders under $50
• Free shipping for orders over $50

We use a combination of encryption technologies, firewalls, and other security measures to protect your information from unauthorized access, use, or disclosure.