PETLIBRO Smart RFID Cat Feeder – 3L Capacity, App Control, Exclusive Pet Access

Thank you for shopping with Kastross. We are dedicated to providing a seamless, reliable, and enjoyable shopping experience. Please review our shipping policy below for details on how we process and deliver your orders.

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Shipping Methods & Delivery Times

Shipping Costs:

• USA: $6.95 for orders under $50
  Free shipping for orders over $50

• Europe: €6.95 for orders under €50
  Free shipping for orders over €50

• Rest of the World: $15.95 for orders under $50
  Free shipping for orders over $50

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Estimated Delivery Times:

• USA (Standard Shipping): 3–4 business days (Monday – Friday)

• Europe (Standard Shipping): 3–6 business days (Monday – Friday)

• Rest of the World (Standard Shipping): 6–12 business days (Monday – Friday)

Please note: Delivery times are estimates and may vary due to external factors such as customs clearance, local holidays, or weather conditions.

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Order Processing

• Orders are typically processed and dispatched within 1–3 business days from the date of purchase.

• Orders placed on weekends or public holidays will be processed on the next business day.

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Warehousing & Shipping Locations

To ensure faster and more efficient delivery, Kastross operates from two warehouses:

• For customers in the United States, Canada, and South America:
  Orders are shipped from our United States warehouse:

  Kastross
  200 Rasmussen Lane
  Petaluma, CA 94952
  United States
  Phone: +1 (914) 209-6237

• For customers in Germany and other European countries:
  Orders are shipped from our German warehouse:

  Kastross
  Kirchstraße 11
  45879 Schermbeck
  Germany
  Phone: +49 209 92413944

This regional warehousing system allows us to deliver your orders more quickly and reliably.

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Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. Tracking information typically becomes active within 24 hours.

You can track your shipment via the link provided in the confirmation email or directly on the carrier’s website.

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Delivery Delays & Exceptions

While we strive to meet the estimated delivery times, unforeseen circumstances such as adverse weather, customs delays, or carrier issues may occasionally cause delays. We appreciate your patience and understanding in such situations.

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Questions & Assistance

If you have any questions about your order or need shipping assistance, feel free to reach out to us:

Email: contact@kastross.com
Phone (US): +1 (914) 209-6237
Phone (DE): +49 209 92413944

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Changes to This Policy

Kastross reserves the right to modify this shipping policy at any time. Updates will take effect immediately upon being posted on our website.

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Thank you for choosing Kastross. We sincerely appreciate your trust in us and look forward to serving you again.

Thank you for shopping with Kastross. We are committed to ensuring your complete satisfaction with every purchase. Please read our Return and Refund Policy carefully. For any questions or assistance, feel free to contact us at contact@kastross.com.

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Shipping & Warehousing Information

Kastross operates from two distribution warehouses to better serve our customers:

• For orders within the United States, Canada, and South America:
  Orders are processed and shipped from our United States warehouse:

  Kastross
  200 Rasmussen Lane
  Petaluma, CA 94952
  United States
  Phone: +1 (914) 209-6237

• For orders within Germany and other European countries:
  Orders are processed and shipped from our German warehouse:

  Kastross
  Kirchstraße 11
  45879 Schermbeck
  Germany
  Phone: +49 209 92413944

This allows us to offer faster, more reliable shipping and returns service within each region.

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Returns

We offer a 60-day return period from the date you receive your item to request a return.

To be eligible:

• Items must be unused, in their original condition, with all tags attached, and in the original packaging.

• Proof of purchase is required.

To initiate a return, please contact us at  contact@kastross.com. We will provide the appropriate return instructions and address based on your region. Items sent back without prior authorization will not be accepted.

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Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at  contact@kastross.com. We will promptly assess the situation and arrange a suitable solution.

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Defective or Faulty Items After Use

If a product is defective or malfunctions within 14 days of delivery, you may return it at your expense. Upon receipt and inspection, we will issue a store credit for the full purchase amount, allowing you to reorder.

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Change of Mind

If you change your mind about a purchase, you have 14 days from delivery to return the item. It must be unused, unwashed, and in its original packaging.

To request a return, contact us at  contact@kastross.com. We will provide the appropriate return address based on your location.

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Exchanges

You have 14 days from the date of delivery to request an exchange. Items must be unused, in original condition, and in their original packaging.

Return shipping for exchanges is at your expense. The fastest way to receive the desired item is to return the original and place a new order after the return is approved.

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Incorrect Product Received

If you receive the wrong item, please notify us within 14 days of delivery. Return the item at your own expense, and upon receipt, we will issue a full refund.

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Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom-made or personalized products

• Personal care items (e.g., grooming tools)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you’re unsure whether your item qualifies, contact us before proceeding.

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Refunds

Once your return is received and inspected, we will inform you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.

Please note your bank or credit card provider may require additional time to post the refund. If you have not received your refund after 15 business days from approval, please contact us at  contact@kastross.com.

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Return Addresses

Please send returns to the warehouse corresponding to your region:

United States, Canada & South America:
Kastross
200 Rasmussen Lane
Petaluma, CA 94952
United States
Phone: +1 (914) 209-6237

Germany & Europe:
Kastross
Kirchstraße 11
45879 Schermbeck
Germany
Phone: +49 209 92413944

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Thank you for choosing Kastross. We value your trust and are here to deliver a smooth, dependable shopping experience. For any inquiries or support, contact us at  contact@kastross.com

Payment Protection & Security

At Kastross, your trust and safety are our top priorities. That’s why we’ve partnered with Shopify Payments, powered by Stripe, one of the world’s most secure payment processors. From checkout to delivery, we’ve put multiple layers of protection in place to ensure that your experience is safe, simple, and secure.

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Secure Payments You Can Trust

Every transaction made on www.kastross.com is processed through Shopify Payments, which uses advanced encryption technology to protect your payment details. This means your credit card and personal information are never stored on our servers and remain fully encrypted between your browser and the payment gateway.

We do not collect, store, or access your banking information. Your payment data is handled only by trusted, PCI-compliant platforms like Stripe and Shopify, ensuring maximum security every step of the way.

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Accepted Payment Methods

We accept a variety of secure payment options to give you complete freedom and flexibility:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Discover

• Diners Club

• Venmo
  

• Shop Pay

Choose the method that suits you best and enjoy a worry-free checkout experience.

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Shop Now, Pay Later with Shop Pay

Take control of your payments with Shop Pay. Split your purchase into:

• 4 interest-free payments every 2 weeks

• Or choose monthly installments for up to 12 months

Benefits of Shop Pay:

• No hidden fees—ever

• No impact on your credit score to apply

• Shopify helps plant trees with every Shop Pay order

• Track your orders easily using the Shop app

• Flexible limits up to $17,500

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Buyer Protection – Shop with Confidence

Your satisfaction is protected at every step. When you order from Kastross:

• If you don’t receive your item, you're eligible for a full refund.

• If the product arrives damaged or not as described, you’ll be covered under our buyer protection policy.

• We work with trusted couriers and secure payment partners to ensure your orders arrive safely and as expected.

If something goes wrong, we’re here to help. Just contact us—we’ll make it right.

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Need Help with a Payment?

If you have any questions or concerns about your transaction or the payment process, please don't hesitate to contact us. We're here to assist you.

Email: contact@kastross.com
Phone (US): +1 (914) 209-6237
Phone (DE): +49 209 92413944

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Our Commitment to You

At Kastross, we are fully committed to providing you with a reliable, secure, and satisfying shopping experience. While technical issues can occasionally arise in any online environment, we stand behind every order and every customer.

If anything goes wrong—whether it's a payment issue, delivery delay, or product concern—our team is here to make it right. Your satisfaction and trust are our top priority, and we handle every situation with fairness, transparency, and urgency.

We are proud to work with industry-leading partners like Shopify and Stripe to ensure your transactions are protected at the highest level. In the rare case that a problem occurs, you can count on us to resolve it quickly and responsibly.

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Thank you for shopping with Kastross. Your security is our promise—and your peace of mind is what drives us.